Say What? A blog with ideas you can use to start making sense. http://johnsturtevant.blogspot.com/

1. Answer the question: “Why am I writing?” We’re taught that it’s important to fill up pages, impress people, and be right. Those goals will rarely (make that never) result in clear thinking or clear writing. Instead, define a clear objective for writing your memo, report, proposal, email, or letter. Write a sentence like this and tape it to your monitor to remind you why you’re sitting there tapping on the keyboard: “After reading my report, my manager will approve my ...

Clear writing means speaking your reader's language.

Simple ideas to help you write what you mean – clearly and persuasively.

Simple ideas to help you write what you mean – clearly and persuasively.

Simple ideas to help you write what you mean – clearly and persuasively.

Simple ideas to help you write what you mean – clearly and persuasively.

Simple ideas to help you write what you mean – clearly and persuasively.

Simple ideas to help you write what you mean – clearly and persuasively.

Simple ideas to help you write what you mean – clearly and persuasively.

Simple ideas to help you write what you mean - clearly and persuasively.

Simple ideas to help you write what you mean - clearly and persuasively.

Simple ideas to help you write what you mean – clearly and persuasively.

It’s the era of The Global Customer. And customer service is the name of the game. To gain an edge, you have to seize the power of the Web.

What is The Web? It’s a lot like my seven year old son.

Given our penchant for e-gratification, we want our Web sites to perform miracles and make us wealthy – all with a few mouse clicks.

A look at how one company used new technology to build stronger customer relationships.

What does it take to build a customer-centered internet marketing strategy? Read on to hear one successful approach.

Information is 100% useless! To help your colleagues make smart decisions, start giving them knowledge instead.

5 simple steps to help you write what you mean.